Troubleshooting


 * This page is for known issues and solutions related to SMART Board technology. An overview of common problems is at the top. Please scroll down a little ways to add your own problem/resolution to this page. Thanks! (:**

The pen tools do not write on the board. Your finger does not move the cursor on the board. The light on your board never turns a steady green. Your notebook software shows a big X because your computer does not detect your board.
 * Common problems:**


 * Common solutions:**

Make sure you are connected.
 * Check the USB cord to ensure that it is properly connected to your computer and your SMART Board.

Determine what the ready light indicates.
 * When your computer first starts up, the ready light (located on bottom right hand corner of the board) flashes red and/or green.
 * After your computer is fully loaded, a steady green light on SMART board tells you that the software and hardware for the board are both working and the board is ready to go.
 * If your computer is started up all the way, and you still have a flashing light instead of a steady one, then that indicates that the SMART board software or drives may not be fully or correctly installed.

Make sure you have the correct version of SMART Board software installed.
 * Watch this simple, [|step-by-step tutorial] to learn how to properly uninstall, then re-install your SMART board software.

Reset your SMART Board
 * If none of the above works, you can try rebooting your board.
 * On the SMART Board control panel by the power light, there is an indented reset button.
 * With the tip of a SMART Board pen, press and hold down the reset button for a couple seconds until the board beeps.

Socket Switch
 * If your pens do not write, and/or the lights on the pen tray do not work correctly, you can switch the socket that the pen tray plugs into.
 * There is a cable that connects the pen tray to the SMART Board control panel. It looks like a telephone cable.
 * There are two possible slots for this cable to plug into on the pen try.
 * Unplug it from it's current one, and plug it into the slot right next to it instead.

Please feel free to add your own SMART Board problem/resolution! (:
When going to write on board with finger or pen tool, the digital lines produced are choppy, broken and irregular.
 * Problem:**

One possible resolution to this problem is taking the SMART Board off the wall it is mounted on to see if it then performs normally. If so, the Smart Board was likely mounted to the wall using metal screws, which, when they come into contact with other metals, throw off the magnetic field of the Smart Board and cause it to malfunction in the manner described above.
 * Resolution:**